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FAQs View Complete Resume in Acrobat PDF
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BUSINESS
EXPERIENCE Business Process Consultant Provide strategic business process improvement, knowledge management, systems design, marketing analysis and operational management consultancy to client. Served as project manager for researching and developing functional specifications, competitive analysis, and business case presentations to justify the continuous investment. Developed business expansion and go-to-market plans and performed Business Process based analysis. Determined long-term market viability and approach. Identified and implemented technology based solutions that provided quicker Business Cycle response. Expanded key business relationships with major insurance providers for the company's business and services. Responsible for hardware/software technology selection, planning, and implementation, the creation of a 24/7 phone support service center, development of business marketing collateral and web site development. Created product marketing collateral,
brochure kits, pricing schema and packaging.
Consulting/Solutions Services Manager Responsible for client services relationship management and incremental strategic business development, strategic business value analysis, consulting services sales and engagement delivery of Premium Support Services for South Eastern area major accounts. Improved month over month customer satisfaction, new business and increased business growth in the South East. Used targeted relationship development and end customer sales skills to gain results. Developed positive customer outcomes formulated on strategic value assessment and process based analysis that led to greater customer/client profitability, improved
corporate revenues and achieved higher customer satisfaction
scores.
Directed and managed a team of senior consultants focused on delivering value added data base and programming services. Identified business improvement opportunities, channeled escalated customer issues, sold/closed, staffed and managed consulting services business. Led successful engagements at client locations by managing all aspects of the engagement to include Strategic Value Assessments, Requirements Gathering, Scope Definition, Improvements Matrixes and Implementation. Responsible for team recruiting, growth, education, business and client relationships.
Project Manager Directed and performed Business Process Reengineering (BPR) improvement engagements and establishing the company's business process redesign consulting operations at client locations. Analyzing clients’ ongoing strategic process improvement solution’s development and management. Project managed all aspects of the engagement’s scope and work to include client relationship management, proposal generation, scope-of–work, engagement implementation and success tracking/metrics. Responsible for onsite business relationship and client satisfaction, new business development, project management, development, reporting, staffing and delivery performance.
Developed and defined technical requirements and managed functional specifications development team. Resolved issues related to requirements amongst team members using both formal (JADS/JARS) and informal methods. Served as a key member of a cross-functional team including engineering, product management, project management, quality assurance, and creative staff tasked to develop and deploy process improvement systems and approaches for major telecom WMC & NISC related production environment. Delivered specifications, analysis, and presentations to senior management and executives. Provided systems analysis support to a major work center management development project at BellSouth. Coached a cross functional team on requirements gathering and writing during the requirements gathering and solutions specification cycles. Interacted with technical, creative, and business staff during the gathering of technical requirements
for new software and services.
Regional Vice President/Sales Established the company's expanding Florida market territory for credit card processing services. Managed operations and staffing within the territory to include managing District Offices and sales staff. Created product marketing, pricing and packaging strategies. Managed major business expansion, analysis and both bank and customer relationships. Business Processes Consultant/Principal Provided strategic business processes improvement, knowledge management, systems design, marketing analysis and operational management to Financial Services Industry clients. Consulting practice focused on the financial services industry and worked with clients to identify technology based opportunities, product directions and business growth/expansion opportunities as well as market penetration strategies for vendor clients.
Market Director Global management responsibilities for this $3 billion computer company's banking systems and software business. Developed and managed the Global/Strategic message and worked closely with prospects and installed customer base to capitalize on advanced technology solutions and value based implementations. Created corporate marketing plans, analyzed business expansion opportunities, evaluated and approved hardware/software acquisition, managed major customer relationships, coordinated field activities, and managed overall strategic
business development and expansion programs.
Senior Business Processes Consultant As a Senior Consultant with this global organization, worked with clients to define their strategic objectives, identify market growth opportunities and implement value based solutions. Managed project teams working critical areas of process redesign and business improvement, IS and corporate strategy development, marketing, and systems implementation and knowledge management for this leading management and technology consulting organization. This consultancy focused on serving the Financial Services Industry
and Strategic Information Systems.
Vice President of Professional Service Senior management position for this producer of banking systems software for retail bank branch automation. Responsible for all aspects of Customer Relationship Management, product research and development, implementation planning, documentation, technical marketing support, and consulting services. Coordinated and delivered strategic marketing presentations. Managed all aspects of the customer interface during scope analysis and product implementation.
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